Product Support

Pronexus’ technical support experts are some of the most knowledgeable and responsive support specialists in the IVR industry.

Pronexus’ technical support experts are some of the most knowledgeable and responsive support specialists in the industry. For 20+ years our technical interactive voice response (IVR) support specialists have assisted hundreds of customers with their IVR applications. Our IVR support specialists know our applications inside and out, enabling you to accelerate IVR development, optimize IVR developer productivity and stay current with IVR technology.

What Our Support Customers are Saying:

"I have been a customer since 1996, and have subscribed to technical support since the very beginning. I can honestly say that anytime I have contacted customer support, I have always been able to speak with competent and helpful people. I have always sensed a commitment to solve the problem, and not just claim ignorance if a new problem showed up. From a developer’s point of view, it is important to know that we can reach competent people for support in a timely manner. Over the years and still today, I consider that the Pronexus support team has met this challenge." - François Boulanger, President of JFB Microsystems

Type of Product Support

Premium Support

Warranty Period
Annually

Phone & Email Support
9:00 am to 5:00 pm EDT (Mon-Fri) excluding North American holidays

Web support (customer care portal)
Included

Priority Call Handling
Yes

Standby (After-Hours) Coverage
Additional

Patches & Maintenance Releases
Included

Upgrade Protection
Included

Email Notification on Maintenance Releases
Included

Proactive Account Management
Included

License Moves
Unlimited moves, no charge

Service Level Agreement (SLA)
To see the Support and Maintenance Guide, contact the Pronexus sales team.

Card Support

Warranty Period
Per card (serial number) for the life of the card (multiple installations). Note that this is for Dialogic cards and does not cover Aculab cards. 

Phone & Email Support
Pre-arranged between 9:00 am to 5:00 pm EDT (Mon-Fri) excluding North American holidays

Web support (customer care portal)
Not included

Priority Call Handling
No. Must be Pre-arranged between 9:00 am to 5:00 pm EDT (Mon-Fri) excluding North American holidays

Standby (After-Hours) Coverage
Additional

Patches & Maintenance Releases
Not included

Upgrade Protection
Not included

Email Notification on Maintenance Releases
Included

Proactive Account Management
Not included

License Moves
Not included

Service Level Agreement (SLA)
To see the Support and Maintenance Guide, contact the Pronexus sales team.

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